Refund policy

Bountiful Water offers free returns within 30 days of purchase on any Bountiful Water/Bottle purchase if 100% customer satisfaction is not guaranteed  You can return your product for store credit, a different product, or a refund to the original payment method.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bountifulwater.com.au.

Bottle Returns

Bountiful Water operates a reusable bottle system. All bottles delivered as part of a subscription remain the property of Bountiful Water and must be returned when your subscription ends or is paused for an extended period. Bottles purchased at full (non-subscription) price are owned by the customer and are not subject to return obligations.

Returning your bottles: Leave empty bottles in a clean, accessible location on your delivery day. When you cancel or pause, we will contact you to arrange a separate collection.

Unreturned bottle fee: A fee of $10.00 (AUD) per loaned bottle applies if bottles are not returned within 14 days of your subscription ending. We will always send you two email reminders (at 14 days and 7 days) before processing any charge. Full details are in our Bottle Deposit & Return Policy.

Refunds for unreturned bottle charges: If you believe a bottle fee was charged in error (for example, your bottles were collected but not recorded), contact us at info@bountifulwater.com.au within 14 days. We will investigate and issue a refund within 10 business days if the charge was made in error.

Subscription Refunds

If you cancel your subscription, your current billing cycle will complete as scheduled. We do not offer partial refunds for unused days within a billing period.

If you received a delivery that was damaged, contaminated, or not as described, please contact us within 48 hours of delivery at info@bountifulwater.com.au. We will arrange a replacement delivery or issue a refund at your choice, in accordance with your rights under the Australian Consumer Law.