Privacy policy

This Privacy Policy describes how Bountiful Water Pty Ltd ("we", "us", "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from bountifulwater.com.au (the "Site"). Contact After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at info@bountifulwater.com.au or by mail using the details provided below: Bountiful Water Pty Ltd 1380 Currumbin Creek Road, Currumbin Valley QLD 4223, Australia Phone: 0478 511 759 Email: info@bountifulwater.com.au Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why. Device information Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site. Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify, Google Analytics, and Meta (Facebook). Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. Order information Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for delivery, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processors Shopify, Appstle (subscription management), and Klaviyo (email and SMS marketing). Personal Information collected: name, billing address, delivery address, payment information (including credit card numbers), email address, and phone number. Subscription information Purpose of collection: to manage your recurring subscription, process scheduled payments, arrange deliveries, and track bottle loans and returns. Source of collection: collected from you when you subscribe. Disclosure for a business purpose: shared with Appstle (subscription management) and Klaviyo (email communications). Personal Information collected: subscription preferences (delivery frequency, product selection), delivery schedule, bottle count, payment method on file, and subscription status. Customer support information Purpose of collection: to provide customer support. Source of collection: collected from you. Disclosure for a business purpose: shared with Shopify and Klaviyo as needed to resolve your enquiry. Personal Information collected: name, email address, phone number, and any information you provide in your support request. Minors The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example: - We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. - We use Appstle to manage subscriptions and recurring payments. - We use Klaviyo to send email and SMS communications including order confirmations, delivery notifications, and marketing messages. - We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. - We use Meta (Facebook/Instagram) for advertising. You can read more about how Meta uses your information here: https://www.facebook.com/privacy/policy/. - We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Behavioural Advertising We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: - We use Google Analytics to help us understand how our customers use the Site. - We use Meta (Facebook/Instagram) advertising pixels to show you relevant ads based on your interaction with our Site. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.netwo rkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/. Using Personal Information We use your Personal Information to provide our services to you, which includes: offering products for sale, managing subscriptions, processing payments, arranging deliveries, tracking bottle loans and returns, and keeping you up to date on new products, services, and offers. Stored Payment Information If you subscribe to our service, your payment information is stored securely by our payment processor (Shopify Payments). We use this stored payment method to process your recurring subscription payments and, if applicable, unreturned bottle fees as described in our Bottle Deposit & Return Policy. We will always provide at least 14 days' written notice before processing any charge other than your regular subscription payment. Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your rights" section below. Your Rights Under the Australian Privacy Act 1988, you have the right to: - Access the Personal Information we hold about you - Request correction of inaccurate or outdated information - Request deletion of your Personal Information (subject to our legal obligations) - Opt out of marketing communications at any time To exercise any of these rights, please contact us at info@bountifulwater.com.au. If you are subscribed to our email or SMS marketing, you can unsubscribe at any time by clicking the unsubscribe link in any marketing message or by contacting us. Cookies A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it is their first time visiting or if they are a frequent visitor. We use the following cookies to optimise your experience on our Site and to provide our services. Cookies Necessary for the Functioning of the Store _ab: Used in connection with access to admin. Duration: 2 years. _secure_session_id: Used in connection with navigation through a storefront. Duration: 24 hours. _shopify_country: Used in connection with checkout. Duration: session. _shopify_m: Used for managing customer privacy settings. Duration: 1 year. _shopify_tm: Used for managing customer privacy settings. Duration: 30 minutes. _shopify_tw: Used for managing customer privacy settings. Duration: 2 weeks. _storefront_u: Used to facilitate updating customer account information. Duration: 1 minute. _tracking_consent: Tracking preferences. Duration: 1 year. cart: Used in connection with shopping cart. Duration: 2 weeks. cart_currency: Used in connection with shopping cart. Duration: 2 weeks. checkout: Used in connection with checkout. Duration: 4 weeks. checkout_token: Used in connection with checkout. Duration: 1 year. Reporting and Analytics _landing_page: Track landing pages. Duration: 2 weeks. _orig_referrer: Track landing pages. Duration: 2 weeks. _s: Shopify analytics. Duration: 30 minutes. _shopify_s: Shopify analytics. Duration: 30 minutes. _shopify_sa_p: Shopify analytics relating to marketing and referrals. Duration: 30 minutes. _shopify_sa_t: Shopify analytics relating to marketing and referrals. Duration: 30 minutes. _shopify_y: Shopify analytics. Duration: 1 year. The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, visit http://www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Advertising" section above. Do Not Track Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Complaints If you would like to make a complaint about our handling of your Personal Information, please contact us by email at info@bountifulwater.com.au or by mail using the details provided under "Contact" above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/privacy/privacy-complaints. Last updated: 3 April 2026